IT Operations Officer – Barbados

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunities for all its employees and encourages qualified candidates to apply regardless of race, color, national origin, ethnic or social origin, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organisation. It saves lives in emergencies and uses food aid to create a path to peace, stability and prosperity for people recovering from conflict, disasters and the impacts of climate change.

At WFP, people are at the heart of everything we do. The vision for the future WFP workforce is one of diverse, committed, skilled and high-performing teams, selected on the basis of merit, working in a healthy and inclusive work environment, living WFP’s values ​​of integrity, collaboration, commitment, humanity and inclusion, and working with partners to save and transform the lives of the people WFP serves.

For more information about WFP, please visit our website: https://www.wfp.org and follow us on social media to stay up to date with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

WHY JOIN WFP?

• WFP is the winner of the 2020 Nobel Peace Prize.
• WFP offers a highly inclusive, diverse and multicultural working environment.
• WFP invests in the personal and professional development of its employees through a range of training, accreditation, coaching, mentoring and other programmes, as well as through internal mobility opportunities.
• A career with WFP offers an exciting opportunity to work in a variety of national, regional and international offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people around the world.
• We offer an attractive compensation package (see the General terms and conditions (see the ‘vacancy’ section in this vacancy).

ORGANIZATIONAL CONTEXT

In 2018, WFP re-established its presence in the Caribbean with an office in Barbados. The WFP Caribbean Multi Country Office supports 22 countries and territories in the English- and Dutch-speaking Caribbean. WFP Caribbean’s capacity building programme focuses on vulnerability assessment and mapping; end-to-end supply chain management; shock-sensitive social protection; food systems strengthening; and climate risk financing. In times of crisis, WFP works with partners to provide direct assistance when events exceed national and regional capacities by delivering food, cash or voucher assistance, or through emergency logistics and services.

PURPOSE OF THE TASK: Coordinating and supervising information technology maintenance and support activities to enable the effective delivery of IT services.

KEY RESPONSIBILITIES (not all-inclusive nor exhaustive):

1. Perform system and hardware maintenance tasks, such as performing specialized network monitoring and system security, to ensure the technology is functioning effectively.
2. Verify technology reliability, identify user needs, analyze data and produce accurate reports to recommend IT solutions to support informed decision-making.
3. Resolve questions independently and escalate them as necessary, ensuring standard IT questions are answered and employees have the right information.
4. Provide standard technical training to end users of commonly used technologies and systems, to assist WFP staff in carrying out their work.
5. Provide guidance and training to junior colleagues in the delivery of IT support services to support staff capacity building.
6. Support the coordination of the implementation of new applications to provide WFP staff with the tools they need to perform effectively.
7. Develop standard materials, such as end-user documentation and technical documentation, to ensure that employees have access to the required information about IT services and products.
8. Implement improvements in methods and processes within the IT department to support the continuous improvement of the IT services provided.
9. Coordinate the installation and maintenance of telecommunications systems and equipment to ensure optimal services in accordance with standard operating procedures.
10. Coordinate a team of IT staff to ensure that individual and team objectives are achieved in compliance with all relevant regulations and policies.
11. Follow established emergency response processes and procedures as required to support meeting emergency food assistance needs.

ADDITIONAL FUNCTIONAL REQUIREMENTS:

As a humanitarian organization, WFP provides emergency aid to the 22 English-speaking and Dutch-speaking countries in the Caribbean. In this role, the candidate may be expected to:

• Support the emergency response activities of the ICT unit.
• Deployment in affected countries to assist with IT activities as needed.
• Work outside regular working hours if necessary.

DESIRED EXPERIENCES FOR ENTERING THE ROLE:

• Experienced in analyzing service management results and developing recommendations for service improvement.
• Contributed to the redesign of business processes and identified improvements in service management.
• Has experience in participating in the purchasing/budgeting process of country offices.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education: Completion of secondary education. A post-secondary certificate in the relevant functional area.

Experience: 6 years of relevant experience

Language: Fluent in both oral and written communication within the UN
the language spoken at the location and the language of the location, if different.

Who can register?

• This position is open to citizens and residents of Barbados. Persons legally authorized to work in Barbados may also apply.

Employment data

• Position Type: Short Term, Full Time
• Type of contact: Service contract level 6 (SC 6)
• Contract Duration: 12 months. This contract is eligible for renewal. Contract renewals will be based on satisfactory performance and operational requirements.
• Location: Bridgetown, Barbados
• Travel Requirements: The WFP Caribbean Office covers the 22 English-speaking and Dutch-speaking Caribbean countries. The selected candidate may be required to travel from time to time, both regionally and internationally, to support missions, emergency relief, training, etc. As such, a full medical certificate is required.

Benefits and rights

• Competitive salary
• Up to 30 days of annual leave
• Pension contribution
• Learning and development opportunities
• Health, life and disability insurance
• Sick leave and compassionate leave
• Parental leave (birth and non-birth parents)
• Compensation: The salary for this position starts at BBD $5,741.34 per month.

WFP LEADERSHIP FRAMEWORK

The WFP Leadership Framework provides guidance on the shared standards of conduct that define HOW we work together to achieve our mission.

Click here to access the WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to advancing diversity, equity and inclusion. Our recruitment process is designed to be inclusive, welcoming candidates from all backgrounds, celebrating diversity and ensuring a respectful environment for all. We strive to provide an accessible and fair recruitment journey. Should you require reasonable accommodation or have any accessibility concerns, please contact us confidentially at [email protected]. Our DEI team is here to ensure you are a full participant in our recruitment process.

NO COMPENSATION DISCLAIMER

The United Nations does not charge any fees for application, processing, training, interview, testing or other costs associated with the application or recruitment process. Should you receive a request for payment of a fee, please disregard it. In addition, please be aware that emblems, logos, names and addresses can easily be copied and reproduced. Therefore, you are advised to exercise particular caution when submitting personal information on the web.

REMINDERS BEFORE SUBMITTING YOUR APPLICATION

• We strongly recommend that you make your profile accurate and complete, including your employment history, academic qualifications, language skills and UN grade (if applicable).
• Once your profile is complete, you can log in and submit your application.
• Make sure to upload your professional CV in English
• Please note that the only documents you need to submit at this time are your CV and motivation letter.
• Additional documents such as passport, letters of recommendation, academic certificates, etc. may be requested in the future
• Please contact us at [email protected] if you experience any difficulties submitting your application.
• Only selected candidates will be notified

All employment decisions are based on organizational needs, job requirements, merit and individual qualifications. WFP strives to provide an inclusive work environment free from sexual exploitation and abuse, all forms of discrimination, all forms of harassment, sexual harassment and abuse of power. Therefore, all selected candidates undergo rigorous reference and background checks.

No appointment under any form of contract shall be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), the International Commission on the Civil Service (ICSC), the FAO Finance Committee, the WFP External Auditor, the WFP Audit Board, the Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, either during their employment or within three years of termination of such employment.