Jeff Margeson Joins State Department Federal Credit Union as Chief Retail Officer

Jeff Margeson

Ministry of Foreign Affairs Federal Credit Union is pleased to announce Jeff Margeson as new Chief Retail Officer. Jeff joins SDFCU from Northwest Federal Credit Union, where he was Senior Vice President of Member Experience.

With over 25 years of strategic leadership in the financial services industry, Jeff brings a wealth of knowledge and expertise to his new role at SDFCU. Throughout his career, he has demonstrated a strong commitment to advancing organizational value propositions and driving operational and service excellence. His passion for progress and increasing consumer trust and brand loyalty has enabled him to produce and lead high performing teams.

“I am honored to join SDFCU and excited to work with the talented SDFCU Executive Team,” said Jeff. “I look forward to creating excitement around sales and service and implementing a member-centric approach in everything we do.”

As Chief Retail Officer, Jeff is responsible for overseeing all aspects of branch and call center operations, including fostering an internal, collaborative, member-driven culture focused on growth, sustainability and member relevance.

“We are excited to welcome Jeff to the SDFCU team as our new Chief Retail Officer,” said Jim HayesCEO of SDFCU. “His enthusiasm for inspiring employee engagement and improving member service makes him the perfect candidate for this critical leadership position. We are confident Jeff will play a key role in strengthening our team to accelerate performance and deliver outstanding service.”

About the Department of State Federal Credit Union: State Department Federal Credit Union is a full-service, member-owned financial institution committed to serving its nearly 90,000 members worldwide. With $2.8 billion in assets, SDFCU offers a full range of financial products and services that meet the diverse and global needs of its members. SDFCU is headquartered in Old Town Alexandria, VA and has 6 locations. For more information about SDFCU, visit www.sdfcu.org.