MEALS Officer – Syrian Arab Republic

Function: MEAL Officer

Location of the vacancy: -Syria- Idlib- Sarmada

Reports to: MEAL Senior Officer/Office Türkiye

Work Schedule: Part-time / 19 per week

Position code : TR005

ABOUT MEDGLOBAL

MedGlobal is a global humanitarian nonprofit organization that provides medical and health education services to people in need, including refugees and displaced persons, in disaster areas and underserved regions. The organization is made up of medical and public health professionals from diverse backgrounds.

CODE OF CONDUCT

MedGlobal’s Code of Conduct reflects the profession’s core beliefs and values ​​of care, respect, trust and integrity. These beliefs and values ​​are fundamental to MedGlobal employees, volunteers, interns, consultants and contractors to guide their practice and behavior. The Code is divided into categories as follows:

1. Always act with honesty, sincerity, integrity and openness; respect the opinions of others and treat everyone with equality and dignity, regardless of gender, race, color, creed, ancestry, place of origin, political beliefs, religion, marital status, disability, age or sexual orientation.
2. Provide a positive and valued experience for those receiving service within and outside MedGlobal.

CHILD PROTECTION POLICY

Child abuse in any form is unacceptable to MedGlobal, which recognizes its responsibility to protect children from harm in all areas of its work. MedGlobal is committed to ensuring a child-safe environment and applies a zero-tolerance approach to any form of child abuse and exploitation.

DISCRIMINATION, ABUSE AND POLICE POLICY

MedGlobal provides equal employment opportunity to all employees and applicants for employment and expressly prohibits and does not tolerate any form of discrimination, abuse, harassment (sexual or otherwise) based on race, ethnicity, religion, national origin, gender, age, marital status, citizenship , disability or military status. Under no circumstances shall MedGlobal employees and associated personnel participate in any form of discrimination, harassment or abuse (physical, sexual or verbal), intimidation or exploitation, or otherwise violate the rights of others within or outside the organization .

WORKING SUMMARY

The successful candidate will be responsible for supporting the monitoring, evaluation, accountability and learning (MEAL) activities within MedGlobal. This role includes designing and managing data collection tools, ensuring accurate and timely data reporting, and supporting the analysis of data to improve program effectiveness. The candidate will work closely with field teams to gather information, design surveys, and use platforms such as KoBo Toolbox for data collection. Furthermore, they will ensure compliance with humanitarian standards and contribute to the continuous improvement of monitoring and evaluation processes. The role requires native Arabic speakers, with a basic understanding of English, and experience working with Microsoft Office applications and data collection tools.

MAIN DUTIES AND RESPONSIBILITIES

• Collecting data related to the implementation of project activities and performance indicators and entering them through approved forms and databases.
• Carrying out field visits to monitor the implementation of project activities based on the monitoring and evaluation plan.
• Assist in the design of questionnaires and forms for monitoring and evaluation purposes.
• Monitoring the application of accountability standards in projects.
• Collecting data and conducting interviews with various beneficiaries and stakeholders to verify satisfaction and follow up on resolution of beneficiary complaints.
• Assist in assessing needs by conducting a field survey during the project design period.
• Prepare periodic monitoring and evaluation reports and send them to the Monitoring and Evaluation Senior Officer.
• Ensure the effectiveness of the accountability mechanism towards the beneficiaries, along with direct supervision of the hotline, by analyzing the complaints of beneficiaries and submitting suggestions and solutions for improving the work and activities in the field to the MEAL Senior Officer and ensure the follow-up of actions to improve the beneficiaries. be taken.
• Collecting learning information and lessons learned from the project implementation and sharing them with the MEAL Senior Officer.
• Review data and verify its quality.
• Hold periodic meetings with field teams within the project to discuss difficulties, obstacles and performance level to improve the performance level.
• Create a database for reports and all files related to the project and archive them to facilitate access to them at any time.
• Follow up on the work and results of data entry officers in the office and in the target governorates and follow up on all project data and reports, review them and verify their accuracy and validity.
• Assist in analyzing data and documenting success cases.
• Participate in the continuous development of the quality of work in MedGlobal.
• Encouraging and promoting a culture of positivity, professionalism and respect in the workplace.
• Any other tasks assigned by the direct manager in the context of the position.

QUALIFICATIONS AND SKILLS

The MEAL Officer must have the following skills, training and experience:

• University degree in computer science, computer engineering or a related field.
• Native proficiency in Arabic with basic knowledge of English.
• Minimum 3 years of experience in monitoring, evaluation, accountability and learning (MEAL).
• Strong proficiency in using Microsoft applications (Excel, Word, etc.).
• Experience designing surveys.
• Proficient in using Kobo Toolbox or ODK with relevant experience.
• Team player with a collegial spirit.
• Proven experience designing and analyzing data collection tools.
• Effective communication skills.
• Familiarity with and commitment to humanitarian standards.