Specialist in child safety

Your role at MediaLab
As a Child Safety Specialist, you will join MediaLab’s growing team of internal moderators dedicated to keeping our platforms safe for users. You will help review both proactively detected and user-reported content, using keen judgment and subject matter expertise to identify violations of our policies across our ever-growing community platform. Due to the nature of Trust & Safety work, you must be ready and able to review content that may be deemed offensive or disturbing. Working in this area requires a high level of emotional resilience and the ability to handle sensitive content and situations at scale; however, our team has taken extensive measures to ensure the well-being and support of all team members who engage with challenging content.

What you are going to do

• View reports of content abuse across the broad spectrum of online child abuse, such as child sexual abuse and exploitation
• Respond to escalations from team members and external moderators
• Identify and escalate emerging issues and trends and take the initiative to research, define, and strategize solutions.
• Work directly with third-party tool and service providers to onboard services and manage the ongoing quality of third-party content moderator processes, resources, and tools
• Support the creation and adoption of new internal resources including reference articles, training, and documentation of new and updated workflows
• Identify, define and deliver projects that will improve existing workflows; support cross-functional policy, process, product and research projects in collaboration with the legal, support, product and technical teams.

What we are looking for

• 2+ years of experience working with sensitive content, including issues such as child safety, sale of illegal content, and other forms of abuse, with deep expertise in enforcing child safety policies preferred
• Excellent oral and written skills
• Familiar with supporting a policy lifecycle process, from policy inception through release and ongoing maturation
• Ability to prioritize and execute competing objectives, both for yourself and for others you work with
• Successful track record in supporting and leading change management initiatives within teams
• The ability to build, maintain and grow cross-functional partnerships at all levels of the business.
• Experience in developing training, both developing materials and delivering them to teams
• Fluent in English, although additional language skills are a plus
• Flexibility to work regular evening and weekend shifts, as well as some holidays

Originally posted on Himalaya