Product Operation Specialist – (Indonesian Speaker) at TikTok – Singapore

Responsibilities

About TikTok
TikTok will give priority to applicants who have a valid right to work in Singapore and who do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are located in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul and Tokyo.

Why you should join us
Creation is at the core of TikTok’s purpose. Our platform is built to help imagination flourish. This goes double for the teams that make TikTok possible.
Together we inspire creativity and bring joy. A mission we all believe in and live every day.
For us, every challenge, no matter how difficult, is an opportunity; to learn, innovate and grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create and grow together, creating impact—for ourselves, our business, and the communities we serve.
Join us.

About Trust & Safety
Building a world where people can safely discover, create, and connect. The Trust & Safety (T&S) team at TikTok helps ensure our global online community is safe and empowered to create and enjoy content across our applications. We’ve invested heavily in human and machine moderation to remove harmful content quickly and often before it reaches our wider community.

This role may be exposed to malicious content as part of the core role/as part of a project/in response to escalation requests/accidentally.
This can take the form of images, videos and text that relate to everyday life, but it can also include (but is not limited to) bullying, hate speech, child safety, images of harm to self and others, and harm to animals.

About the team
The T&S Evaluation and Investigation team works closely with the Search team, taking the evaluation standards as a starting point and principles, and manually evaluating the search query and its associated search results page to reflect the actual user experience of the search function.

Responsibilities
– Have an in-depth understanding and knowledge of the Indonesian market, including local cultural norms.
– Have knowledge of the evaluation methodology, independently develop the evaluation guidelines and carry out the evaluation and research in accordance with business requirements.
– Responsible for designing and conducting evaluations and research based on business objectives to continually improve overall performance.
– Data analysis and generating insights/reports based on evaluation data.
– Collaborate with internal stakeholders such as the product, RD, and delivery teams to understand business requirements and objectives and improve the product user experience.
– Continue to learn and stay up to date with the latest relevant research and industry insights.
– Able to design high-quality prompts to improve overall performance and achieve further feature optimization
– Ability to work on projects outside core responsibilities which may have other requirements such as using assessment methods and the flexibility to support related projects.
– Willing to work on sensitive topics including (but not limited to) child exploitation, different religious and political views, violence, adult and sexual content, etc.
– Performs other assigned duties.

Qualifications

Minimum qualifications
What should I bring?
– Bachelor’s degree or higher, preferably with 3-5 years of experience in journalism, literature, mathematics, computers, medicine, law and economics
– Knowledge of English is required, as well as a full command of Bahasa Indonesia, as you will be primarily targeting the Indonesian market.
– Knowledge of AI or related models, familiarity with social media platforms and deep understanding of local culture
– Strong analytical reasoning, execution and project management skills

Desired qualifications
– Experience working with international partners across time zones and cultures
– Strong ability to learn, understand and work in a fast-changing environment.
– Knowledge of common office software, experience with evaluation is an advantage
– Excellent oral and written communication skills
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Trust & Safety recognises that keeping our platform safe for TikTok communities is not a typical job and can be both rewarding and psychologically demanding and emotionally taxing for some. That’s why we share the potential hazards, risks and implications in this unique line of work from the outset so that our candidates are well informed before they join. We are committed to the wellbeing of all our employees and pledge to provide comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe wellbeing is a relationship and everyone has a role to play, so we work collaboratively and in consultation with our employees and across our functions to ensure a truly person-centred, innovative and integrated approach.

TikTok strives to create an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from all over the world, and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we strive to celebrate our diverse voices and create an environment that reflects the many communities we reach. We’re passionate about this, and we hope you are too.

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