Manager, Cloud Solutions and Digital Architecture

About the Manager, Cloud Solutions & Digital Architecture at Headspace:

At Headspace, you’ll lead the Cloud team, the heartbeat of our consumer-facing product that impacts millions of members worldwide. Our mission is to provide access to lifelong mental health support for everyone, and your role is critical to achieving that and helping us deliver D2C care services. As a Manager Cloud Solutions and Digital Architecture, you’ll lead and roll up your sleeves to implement and support a variety of activities including, but not limited to: overall technology architecture and infrastructure, cloud solutions and platforms, systems administration/maintenance, software and systems deployment, technology process improvement, incident response support, system and platform performance optimization, and meeting business continuity and disaster recovery requirements.

You will support our efforts to bring innovative features to life, leverage cutting-edge technologies, and ensure the reliability and scalability of our platform for over 65 million users. Great purpose requires talented leadership, so join us and give your career a sense of purpose!

What you will do:

• Provide oversight and challenge on our public cloud strategy, operations, tooling, processes and requirements
• Influence Headspace’s cloud architecture and design decisions, which represent our business risk appetite
• Work closely with enterprise architects, product managers, and cloud engineers to understand our processes and approaches and drive changes where necessary.
• Challenge platform architecture and technical standards and ensure compliance
• Advising on best practices and approaches for implementation
• Provide oversight and challenge on our containerization and serverless strategies and implementations
• Establish Key Risk Indicators (KRIs) to accurately measure and track the extent to which our public cloud infrastructure meets our risk appetite

What you bring:

Required skills:

• Bachelor’s degree in Computer Science or Engineering or equivalent
• Demonstrated ability to drive technical innovation and deliver impactful projects in a rapidly changing environment
• Minimum 10 years of hands-on experience in a technical environment maintaining Microsoft technologies and servers in on-prem, hybrid and cloud environments
• Minimum 5 years of experience in managing people, specifically network and/or systems engineering resources
• Minimum 7 years of experience in cloud architecture or engineering organization
• Cloud certifications such as AWS Solutions Architect Associate of Professional and GCP Professional Cloud Architect
• Minimum 3 years of experience in regulated environments
• Solid understanding of KPI and KRI development related to infrastructure operations
• Strong analytical and problem-solving skills, with a focus on customer experience and business results
• Excellent communication and collaboration skills, with the ability to influence and align cross-functional teams
• Working knowledge of information security principles (e.g. access control, least privilege, zero trust, data protection, security architecture, infrastructure/application security design principles, policy) and privacy
• Knowledge of server virtualization technologies

Desired skills:

• Experience in healthcare

Salary and benefits:

The base salary range for this role is determined by a number of factors including but not limited to required skills and scope, relevant licenses and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $131,414 – $197,100.

At Headspace, cash pay is just one component of our Total Rewards package. We pride ourselves on our robust package, which includes: base salary, stock incentives, comprehensive health insurance, monthly wellness allowance, retirement savings contribution, lifetime Headspace membership, unlimited free mental health coaching, generous parental leave and much more. Paid performance bonuses are also included for those in qualifying roles. Additional details about our Total Rewards package will be provided during the recruitment process.

How we think about diversity, equality, inclusion and belonging:

Headspace strives to bring together people from diverse backgrounds and perspectives, and to provide employees with a safe and welcoming work environment free from discrimination and harassment. We strive to create a diverse and inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work.

As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant for employment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are committed to going above and beyond what is necessary to promote diversity in our workplace.

*Applicants with disabilities may be entitled to reasonable accommodations under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done that ensures equal employment opportunity without imposing an undue burden on Headspace. Inform our Talent Team by filling out the form below: this form if you need assistance completing forms or otherwise wish to participate in the application or job application process.

Headspace is participating in the E-Verify Program.

Privacy Statement

All member data is protected according to our Privacy Policy. Additionally, Headspace (formerly Ginger) employees are not granted access to Headspace products/services, but are offered benefits under the company’s benefits plan. To ensure we adhere to best practices and ethical guidelines in the mental health field, we are careful to avoid dual relationships. A dual relationship occurs when a mental health provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship, including, for example, a management relationship.

Therefore, Headspace requests that individuals who have received coaching or clinical services with Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please be aware that their account will be deactivated and they will not be able to use Headspace services for the duration of their employment.

If Headspace is unable to find a role that does not resolve an ethical issue relating to a dual relationship, Headspace may need to take measures to ensure ethical obligations are met, including a delayed start date or potential leave of absence. Such measures will be taken to protect both the former member and any relevant individuals on their care team from impairment, risk of exploitation or harm.

For more information about how we use the personal information you provide as part of the application process, see: https://www.headspace.com/applicant-notice

Originally posted on Himalaya