Senior Manager, Capacity Planning (Marketplace)

About the Senior Manager, Capacity Planning (Marketplace) at Headspace:

Headspace’s mission is to create a world where mental health is never a barrier. We provide on-demand access to behavioral health coaching, video therapy, video psychiatry, and self-guided content proven to improve symptoms of depression and anxiety.

We are a fast-paced environment, where we are learning and evolving quickly to provide the best possible support to our members. This role requires you to be adaptable, flexible and friendly with a growth mindset. Our culture is extremely supportive, passionate and dedicated. We are willing to go above and beyond to achieve our goals, to step in and help each other across teams, and to give and receive feedback kindly.

The Senior Manager, CapacityPlanning (Marketplace) will collaborate cross-functionally with Finance, Product, Commercial, Marketing, Operations, and Services to improve the accuracy of Headspace Marketplace forecasts, ensuring members have access to timely care (therapy, psychiatry, behavioral health coaching) and financial goals are achieved. Reporting to the Vice President, Marketplace, the Senior Manager will be responsible for supply-demand modeling, marketplace hiring goals (by state, services, health plan, etc.), reporting, and KPI definition, in addition to driving forecast improvement initiatives and automation capabilities with our data science team. The Senior Manager will also be responsible for driving supply-demand related stakeholder surveys when anomalies are observed. The ideal candidate will be highly analytical, experienced in forecasting and workforce planning best practices, with the ability to lead and influence senior cross-functional partners.

What you will do:

• Lead a cross-functional stakeholder group across Product, Data Science, Commercial, Clinical, Finance, Talent and Operations to understand how changes in business operations impact supply and demand forecasts and update assumptions accordingly
• Lead annual market capacity planning to define roadmap, hiring goals and financial objectives, with quarterly reforecasts
• Identify opportunities to evolve model structure and refinement, and work closely with the data science team to automate and improve model integrity
• Work closely with clinical teams to understand and validate usage assumptions and incorporate them into forecasting and scheduling models
• Work closely with the Talent and Provider Acquisition team to drive accountability for acquisition goals (by state, subspecialty, demographics, plan of care, etc.) and resulting delivery.
• Define and monitor capacity-related KPIs, and collaborate with Marketplace operations teams on escalation paths to resolve access issues
• Support leadership in establishing a roadmap, KPIs and business health metrics related to market forecasts and capacity
• Collaborate on a network scale strategy including delivery monitoring and escalation, cross-licensing initiatives, PSYPACT capabilities, and analytics that drive expansion decisions
• Perform ad hoc analyses on supply and coverage (RFP domain owner, in-depth leadership analyses, etc.)

What you bring:

Required skills:

• 5+ years of experience, with demonstrable expertise in building, maintaining and developing forecasting models (Excel); ideal experience within workforce planning, demand/supply planning and/or market capacity management
• Highly analytical skills and comfort with making data-driven decisions
• Proven track record at a fast-growing start-up
• Ability to influence and communicate effectively with senior leadership
• Strong judgment, sense of responsibility and decisiveness

Desired skills:

• Experience with provider licensing strategies (therapy, psychiatry) (cross-licensing) and capacity management
• Experience in collaborating with clinicians as key stakeholders
• Experience in people management and the ability to motivate and lead operational teams

Salary and benefits:

The base salary range for this role is determined by a number of factors including but not limited to required skills and scope, relevant licenses and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $130,230-$183,050.

At Headspace, cash pay is just one component of our Total Rewards package. We pride ourselves on our robust package, which includes: base salary, stock incentives, comprehensive health insurance, monthly wellness allowance, retirement savings contribution, lifetime Headspace membership, unlimited free mental health coaching, generous parental leave and much more. Paid performance bonuses are also included for those in qualifying roles. Additional details about our Total Rewards package will be provided during the recruitment process.

How we think about diversity, equality, inclusion and belonging:

Headspace strives to bring together people from diverse backgrounds and perspectives, and to provide employees with a safe and welcoming work environment free from discrimination and harassment. We strive to create a diverse and inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work.

As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant for employment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are committed to going above and beyond what is necessary to promote diversity in our workplace.

*Applicants with disabilities may be entitled to reasonable accommodations under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done that ensures equal employment opportunity without imposing an undue burden on Headspace. Please inform our Talent Acquisition team by completing the form below: this form if you need assistance completing forms or otherwise wish to participate in the application or job application process.

Headspace is participating in the E-Verify Program.

Privacy Statement

All member data is protected according to our Privacy Policy. Additionally, Headspace (formerly Ginger) employees are not granted access to Headspace products/services, but are offered benefits under the company’s benefits plan. To ensure we adhere to best practices and ethical guidelines in the mental health field, we are careful to avoid dual relationships. A dual relationship occurs when a mental health provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship, including, for example, a management relationship.

Therefore, Headspace requests that individuals who have received coaching or clinical services with Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please be aware that their account will be deactivated and they will not be able to use Headspace services for the duration of their employment.

If Headspace is unable to find a role that does not resolve an ethical issue relating to a dual relationship, Headspace may need to take measures to ensure ethical obligations are met, including a delayed start date or potential leave of absence. Such measures will be taken to protect both the former member and any relevant individuals on their care team from impairment, risk of exploitation or harm.

For more information about how we use the personal information you provide as part of the application process, see: https://www.headspace.com/applicant-notice

Originally posted on Himalaya