ROC Analyst at Visa – Bangalore, India

Company description

Visa is a global leader in payments and technology, with more than 259 billion payment transactions flowing securely each year between consumers, merchants, financial institutions and government agencies in more than 200 countries and territories. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to prosper while driven by a common purpose: uplifting everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job description

Job Summary – Make a Difference. Join Visa’s newly formed, advanced Risk Operations Center (ROC). The ROC is a critical management priority focused on the rapid identification and mitigation of high-impact fraud attempts across the global payments ecosystem. This team will work 24/7 in 12-hour shifts. The schedule is bi-weekly.

The Risk Operations Analyst is a highly visible and demanding role responsible for detecting and disrupting fraud events identified by the Risk Operations Center, a key component of Global Risk’s Payment Fraud Disruption organization. This role is responsible for identifying and mitigating any payment-based attacks that impact Visa’s customers or brand. Payment Fraud Disruption is a fast-paced team of technology experts who identify, investigate, disrupt and prevent attacks on the global payments ecosystem. This role is responsible for all aspects of monitoring, alert development, incident review, escalation and documentation of alerts. This role reports to the Senior Director, Risk Operations Center.

Please note: this position requires shift work.

Primary Responsibilities:

• Excellent written, oral and presentation skills and the ability to synthesize information and make clear, concise recommendations on the course of action

• Perform analysis of complex data models to evaluate the legitimacy of transaction logs

• Detail-oriented problem solver – monitor and respond to a broad range of proprietary Visa solutions used to identify potential fraud and risk-based activity that could impact Visa and our customers

• Ensure incidents are routed to appropriate support teams for validation and mitigation based on identification of potential threats.

• Coordinate incident handling with regional risk groups and take decisive action on events, warnings, etc.

• Accurately assess the impact of critical/major incidents

• Identify compromised traders through various forms of cyber intelligence and

• First responder server for all Visa fraud alert platforms

• Capture key metrics for the Risk Operations Center to ensure that objectives related to these metrics are achieved.

• Create detailed reports on internal incident response success metrics

• Collaborate with Visa teams and customers during fraud events to provide real-time status information and decision-making

• Self-driven individual who can multitask and complete various risky projects

Secondary responsibilities:

• Collaborate with Payment Systems Intelligence to identify and implement measures to identify and disrupt current fraud and cybercrime threats to the payments ecosystem and communicate these to relevant stakeholders

• Provide technical analysis support to the Global Risk organization to protect the payments ecosystem

• Identify opportunities for process improvements, system improvements and procedural changes

Qualifications

Required:
• Minimum 5 years of experience in payment fraud or cyber security, e.g. cybercrime, fraud and/or ethical hacking
• Flexibility to work shifts, weekends (including holidays) and longer hours as required
• Demonstrable experience working in a team within a 24×7 Operations Center
• Passion for fraud prevention and cybercrime investigations
• Knowledge of transactions, systems that process transactions and the overall transaction process
• Knowledge of networks, risk management, network security and security activities
• Previous experience with data analysis, visualization tools and concepts
• Insight into payment processes, cybercrime and fraud techniques
• Design reports with meaningful trends and fraud statistics
• Bachelor’s degree or equivalent experience required, Master’s degree preferred
• Knowledge of Data Loss Prevention and Anti-Virus technologies
• In-depth knowledge of common vulnerabilities and exposures and their associated exploitation methods.
Preference:
• Direct experience with VisaNet, ISO 8583, transaction routing, VCMS, Base I and Base II platforms
• Knowledge of intelligence databases and analysis tools or similar intelligence reporting systems
• Analysis of cyber threat intelligence and fraud intelligence
• CISSP, CHFI, CEH and GIAC certifications

Additional information

Visa is an EEO employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal records in a manner consistent with EEOC guidelines and applicable local law.