Temporary Assignment – NATIONAL POST – Senior Project Associate (G6) – AAP/CBM – Amman

The position:

Under the general supervision of the Senior PSEA Coordinator (WoS) and technical oversight of the AAP Adviser (OCHA), the Senior AAP/CBCM Associate (NES/GoS) will support the day-to-day work and implementation of the inter-agency Community-Based Feedback and Complaints Mechanism (CBCM). He/she will work closely with the PSEA Coordinators (NES, NWS and Damascus based) and coordinate activities with the Risk Management Unit in Gaziantep. The primary objective of this position is to facilitate two-way communication with affected people, UN agencies and NGOs to empower communities by providing accessible and timely information on how to access humanitarian services and resources needed to improve their situation. The Senior AAP/CBMC Assistant(s) will assist in ensuring efficient and effective coordination of humanitarian actors operating in Northwest Syria by collecting and disseminating information on the urgent needs and priorities of affected populations. He/she promotes the exchange of quality information and reporting, enabling affected populations to access essential, relevant and timely information, enabling them to make informed decisions and access services.

How you can make a difference:

UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every birth is safe, and every young person’s potential is realized. UNFPA’s Strategic Plan (2022-2025) reaffirms the relevance of UNFPA’s current strategic direction and focuses on three transformative outcomes: end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices. These outcomes set out our strategic commitments to accelerate progress towards the ICPD and SDGs in the Decade of Action to 2030. Our Strategic Plan calls on UN Member States, organizations and individuals to “build forward better” as we address the negative impacts of the COVID-19 pandemic on women’s and girls’ access to sexual and reproductive health and rights, recover lost gains, and realize our goals.

In a world where fundamental human rights are at risk, we need employees with principles and ethics, who promote these international norms and standards and defend them courageously and with full conviction.

UNFPA is looking for candidates who transform, inspire and deliver impactful and sustainable results. We need staff who are transparent, exceptional stewards of the resources entrusted to them and committed to delivering outstanding programme results.

Purpose of the job:

Since 2017, the Protection from Sexual Exploitation, Abuse (PSEA) Network has supported the interagency humanitarian response through activities aimed at implementing global PSEA commitments. The Network aims to reduce the risk of incidents of sexual exploitation and abuse in crisis-affected communities, and provides technical and operational support to humanitarian actors to investigate, prevent and respond to allegations of sexual exploitation and abuse.

The Inter-Agency Risk Management Unit, Accountability to Affected People (AAP) Taskforce and PSEA Network are expanding the PSEA Hotline to include fraud, corruption and similar misconduct incident reporting under AAP, while continuing to provide information on available humanitarian services and strengthening referral pathways. UNFPA, in collaboration with relevant stakeholders including the DRHC, RHC, RC/HC and NES Forum Director, will support and expand an inter-agency hotline, called SafeLine, in Northwest Syria (NWS) and Northeast Syria (NES). By strengthening collective feedback mechanisms in NES and NWS, this action will contribute to creating a safe, inclusive and confidential platform for the direct receipt and referral of all types of sensitive complaints, including human rights violations, protection, child protection and gender-based violence, including allegations of sexual exploitation, abuse and harassment (SEAH), misconduct, fraud, corruption, aid diversion and discrimination. NES will establish collective AAP mechanisms, which will fill a major gap in accountability mechanisms. The project has ensured that affected communities are involved in all phases of project design and implementation.

You are responsible for:

A. Support the common feedback and complaints channel:
● Support the establishment and roll-out of the inter-agency complaints and feedback mechanism in NES in collaboration with the PSEA coordinators (NES and WoS), AAP specialist and Risk Management Unit.
● Receive requests for information, complaints and feedback through the joint inter-agency AAP-PSEA call center and other dedicated channels, in a confidential and timely manner, creating a safe environment for the complainant to report sensitive incidents or feedback.
● Take independent action on received calls. Assess the action needed, provide information or refer to the appropriate agency if applicable. Independently follow up on the status of the case and/or the status of survivor support.
● Translate and record the reported complaints/requests/feedback from Arabic to English, document the cases, maintain the call log database and fill in the incident intake form accurately.
● Categorize the complaints and actions taken in the database throughout the case management process for trend analysis.

B. Ensure a timely and coordinated response:
● Refer SEA complaints to the relevant PSEA coordinator or PSEA unit contact point in a timely manner so that further action can be taken.
● Work with partners (including cluster coordinators and key stakeholders) to keep the service mapping up to date and provide the complainant with information about the services available at their location.
● Ensure full compliance with data protection principles, confidentiality and security standards.
● Work with the AAP team, clusters and other partners to maintain and upgrade the existing information management system to support reporting and information sharing by streamlining the underlying technical processes.

C. Data and information management and reporting:
● Collaborate with Information Management staff to analyze the current information management system and its relevance within the humanitarian context of Northeast Syria.

● Together with the various teams, review, maintain and update internal and external information management policies and standard operating procedures to facilitate, support and promote the flow of data and information and information sharing within the humanitarian and broader community.

● Perform external referral of feedback cases to partners, including verification of information and associated actions necessary to solicit timely responses and close the feedback loop. Ensure that these responses are delivered to callers in an appropriate manner and within the required timeframe.

● Maintain effective relationships with stakeholders to discuss and adjust referral agreements, core tools (service directory and standard message repository), and analysis/reporting needs.

● Prepare weekly, monthly and quarterly reports/dashboards, infographics and statistics of the complaints registration.

D. Perform any other duties required by the UNFPA management.

Languages:

Fluent English and Arabic is required. Knowledge of Kurdish is a plus.

Required competencies

Values:

Embodying integrity,
Demonstrating commitment to UNFPA and the UN system,
Embracing cultural diversity,
Embracing change

Core competencies:

Getting results,
To be accountable,
Developing and applying professional expertise/business acumen,
Analytical and strategic thinking,
Working in teams/managing ourselves and our relationships,
Communicating for impact

Functional competencies:

Manage data
Management of documents, correspondence and reports
Manage information and workflow
Planning, organizing and multitasking
Customer focus
Organizational awareness

Compensation and benefits:

This position offers an attractive compensation package including a competitive net salary, vacation days, health insurance and other applicable benefits.

UNFPA Working Environment

UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and a healthy work-life balance. We strive to ensure gender equality in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, ethnic minorities, indigenous peoples, persons with disabilities and other underrepresented groups are strongly encouraged to apply. UNFPA promotes equal opportunities in appointment, training, compensation and selection for all, regardless of personal characteristics and dimensions of diversity. Diversity, equality and inclusion are at the core of UNFPA’s workforce – click here for more information. UNFPA provides a work environment that reflects the values of gender equality, teamwork, diversity in all its forms, integrity and a healthy work-life balance. We strive to maintain our balanced gender distribution and therefore encourage women to apply. UNFPA promotes equal opportunities for all, including persons with disabilities

UNFPA has a zero tolerance policy for conduct that is incompatible with the goals and objectives of the United Nations and UNFPA, including sexual exploitation and abuse, sexual harassment, abuse of power and discrimination. All selected candidates are expected to adhere to UNFPA policies and procedures and the standards of conduct expected of UNFPA staff and will therefore undergo rigorous reference and background checks. Background checks include verification of academic qualifications and employment history. Candidates will also be checked against the UN Central Database for Sexual Exploitation and Abuse Offenders. Selected candidates may be required to provide additional information for background check purposes.

Remark: UNFPA reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates who apply for this position for other similar positions at UNFPA at the same level and with similar job description, experience and education requirements.

Applications that do not meet the above requirements will be ignored. Only shortlisted candidates will be contacted.

Selection and appointment are subject to medical clearance and other administrative requirements.

Disclaimer:

UNFPA does not charge any application, processing, training, interview, test or other fees related to the application or recruitment process. Nor does UNFPA handle applicants’ bank account information.

Candidates for positions in the international professional and higher categories who have permanent residence status in a country other than their country of nationality may be required to renounce this status upon appointment.

ABBREVIATIONS:

PSEA – Protection against sexual exploitation and abuse

SEA – Sexual Exploitation and Abuse

WoS – All Syria

AAP – Accountability to the affected population

OCHA – Office for the Coordination of Humanitarian Affairs

CBCM – Community-based feedback and complaints mechanism

NES – Northeast Syria

GoS – Government of Syria

To view the full job description and to apply, click ‘Apply Now’ below.