IT Officer – Idleb Syria – SYNAT – Syrian Arab Republic

Posted on by Vaseline

General description of the program:

GOAL has been active in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL works in Idleb Governorate, both through direct implementation and through partners, delivering food, non-food programmes to highly vulnerable populations and providing water, sanitation and hygiene (WASH) through support to water units, as well as emergency assistance to recently displaced households.

GOAL has been active in the North Aleppo Governorate since 2019, both through direct implementation and through partners. We provide food and other programs to highly vulnerable populations, and emergency assistance to recently displaced households.

Job Summary:

The IT Officer is responsible for ensuring the smooth and efficient operation of the organization’s IT infrastructure. This role includes day-to-day management and maintenance of hardware and software systems, implementation of IT policies, and end-user support. The IT Officer will also focus on improving IT services, ensuring data integrity, and supporting various technology upgrades and installations.

Tasks, objectives and powers

Main Responsibilities:

  • Daily activities:

    • Develop and implement a daily plan to ensure efficient execution of tasks and timely resolution of IT issues.
    • Perform routine checks to ensure that all PCs are equipped with up-to-date antivirus software and approved applications.
  • Hardware and software maintenance:

    • Ensure that all laptops, tablets, PCs, printers, scanners and other IT equipment are properly maintained and functioning correctly.
    • Maintain and update wired and wireless communications equipment to ensure optimal performance.
  • Security and Compliance:

    • Apply the GOAL IT policy and ensure that all IT equipment and systems comply with this policy.
    • Ensure that Internet security filters and roles are functioning properly and update them as necessary.
  • Data management and backup:

    • Ensure standard operating procedures (SOPs) for backups and ensure data integrity.
    • Perform test restores monthly to verify the effectiveness and reliability of the backup.
  • Network and infrastructure:

    • Maintain and improve office cabling to meet high standards.
    • Regularly check solar energy systems, CCTV, wired and wireless devices, and other IT infrastructure for alerts or issues.
    • Ensure that the environment in which the IT equipment is located and the cooling are properly maintained.
    • Work on maintaining the VSAT internet connection.
  • User support and training:

    • Provide technical support to employees for issues with laptops, tablets, and other IT devices.
    • Support the installation and use of the Commcare program for the relevant departments.
    • Promote and assist in the adoption of GOAL’s intranet and SharePoint packages.
  • Project management and upgrades:

    • Plan and execute IT upgrades, such as system firmware and Windows upgrades.
    • Install and configure office routers and mobile boosters as needed.
    • Contribute to the development and improvement of the organization’s Internet network.
  • Proactive improvement:

    • Identify and implement opportunities to improve IT services and infrastructure.
    • Be prepared to work outside of regular business hours as needed to resolve critical issues or perform upgrades.

Requirements (essential)

  • Bachelor’s degree in Information Technology, Computer Science, or related field. Relevant certifications are a plus.
  • Demonstrable experience in IT support or a similar role with strong technical troubleshooting skills.
  • Knowledge of network management, cyber security and IT infrastructure management.
  • Excellent communication skills and a customer-oriented approach.
  • Ability to manage multiple tasks and projects efficiently.
  • Willingness to adapt to new technologies and changing IT needs.

Requirements (desired)

  • Relevant IT certifications such as CompTIA Network+, CompTIA Security+ or similar.
  • Advanced knowledge of network design and implementation, including LAN/WAN, VPNs, and firewalls.
  • Excellent oral and written communication skills and the ability to convey technical information clearly to non-technical users.
  • Knowledge of IT asset management and inventory management.
  • Advanced problem-solving skills with a proven ability to address complex technical issues and provide effective solutions.

How to apply

Interested? Then apply for this position by clicking on the button “apply now” and fill in the application form. All applicants must send a motivation letter and an updated CV (no longer than four pages). Both must be in English.

Please note that we will only contact eligible candidates.

GOAL has the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates who apply for this position for other similar positions at GOAL at the same level and with similar job descriptions, experience and education requirements.

Qualified female candidates are strongly encouraged to apply.

The deadline for registration is September 18, 2024 However, you are encouraged to apply immediately as we review applications on an ongoing basis. Therefore, if we identify a suitable candidate, we may withdraw the vacancy prior to the closing date of the advertisement.

Please note that GOAL does not charge any fees or have any other financial obligations at any stage of the recruitment process (application, interview, processing, training, introduction) or other costs, or requests information about the bank accounts of applicants. GOAL does not cooperate with intermediary institutions and individuals or employment agencies during the recruitment process. If a fee or payment is requested from you during the application or at any other stage of the recruitment process, please do not respond.

GOAL accepts no responsibility for the accuracy, errors or omissions of the information contained in translated advertisements from an independent party on other sites or through other channels.

General terms and conditions

Protection

Children and vulnerable adults must be protected to the greatest extent possible from intentional or unintentional actions and failings that expose them to the risk of abuse, sexual exploitation, injury and other harm. One of the ways that GOAL demonstrates this ongoing commitment to protection is by incorporating rigorous background and reference checks into the selection process for all candidates.

Accountability within GOAL

In addition to our Safeguarding Policy, GOAL is an equal opportunities employer and operates a set of integrity policies. Any candidate offered a job at GOAL is expected to adhere to the following key areas of accountability:

  • Adhere to GOAL’s policies and procedures regarding security, code of conduct, health and safety, data protection and confidentiality, the ‘do no harm’ principle and unacceptable behaviour protocols.
  • Please report any concerns about the welfare of a child or vulnerable adult or about abuses within our programme area.
  • Report any concerns about inappropriate behavior by a GOAL employee or partner.

This job description is for guidance only on the role available. GOAL reserves the right to amend this document. All published closing dates are approximate. Due to the nature of GOAL’s work, we aim to fill vacancies as quickly as possible. This means that we close adverts as soon as we have found the right candidate, which may be before the published closing date. We therefore encourage interested candidates to apply as early as possible.

Thank you.

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Vaseline https://newspowergreen.biz.id

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