IT Referee and Business Analyst – Switzerland

Why become a member of MSF?

For almost 50 years, Doctors Without Borders (MSF) has been providing medical assistance to people in crises that threaten their survival: mainly armed conflicts, but also epidemics, pandemics, natural disasters or lack of access to health care. All these situations require specially adapted medical and logistical resources.

Independent of all political, religious and military powers, after assessing the medical needs of a given population, MSF acts impartially. More than 97% of MSF’s funding comes from private donors, guaranteeing the organisation’s operational independence and flexibility.

MSF International is the legal entity that unites the 24 sections, 25 associations and other offices of MSF. Registered in Switzerland, MSF International provides coordination, information and support to the MSF movement, and implements international projects and initiatives upon request. MSF International is a separate legal entity from MSF Suisse.

The Swiss branch of MSF was founded in 1981. The Geneva Operational Centre (OCG) has approximately 400 employees in Geneva and Zurich and over 6,000 in approximately 40 countries and 110 humanitarian projects.

Why this role?

The IT Referee & Business Analyst is a newly created role. The role is divided into 2 areas: Application Management and Business Analysis for MSF International Office (IO), Business Analysis and Innovation for MSF Switzerland (OCG). The split is 50/50 with a double reporting line.

This role is perfect for someone who is keen to develop and learn different facets of the IT application side. It requires a combination of practical and analytical skills and solid communication skills.

The position reports to the Team Leader Information Technology Knowledge Management for MSF International and to the Head of IT Integration and Innovation for MSF Switzerland.

Do you enjoy learning about different applications and technology? Do you have strong people skills, with the ability to derive IT solutions from user requirements? Are you afraid of getting bored with your daily activities? If so, this role might be for you!

Responsibilities

MSF International

• Manage all MSF International applications (more than 20 different applications), including continuous improvements:
  • Offer demos and training for existing and new applications
  • Provide improvements and organize tests, using the MSF IT Shared Service Center (SITS) in Prague or other MSF IT services
  • Provide support and implement new application releases
  • Appropriate documentation and license management
• Be the central point of contact for SITS for all Microsoft-related services and ensure adequate prioritization of MSF International requests.
• Work with other MSF entities to obtain the appropriate level of support for requests supported by other entities
• General support to MSF international coordinators with their IT related activities (hiring external consultants or with SITS)
• Provide triage of MSF International IT requests within MSF SITS or MSF IT Galaxy: OCG, OCP or another IT service of an MSF department

MSF Switzerland (OCG)

• Interact with users, understand their needs and translate these into possible IT solutions
• Develop low-code/no-code solutions using advanced IT tools… With a view to automating, increasing efficiency and providing better solutions for MSF staff and their patients.
• As part of the integration and innovation team, test new technologies to identify and deliver potential use cases that add value to MSF
• Potential: Act as an application manager for smaller applications

Your profile

Experience / Skills

• Do you have solid knowledge of Microsoft tools, especially Sharepoint and PowerApps? Do you have experience with low code / no code platforms?
• Have you worked in the application environment for a number of years, for example as a support specialist, business analyst or application manager?
• Do you enjoy devising and delivering creative solutions to meet specific business needs? Are you fascinated by how technology can help achieve better results?
• Are you well organized and can you prioritize your workload?
• Do you have a service mindset and are you good at dealing with people? This role involves conversations with stakeholders at different levels, in different countries, and the ability to set expectations while searching for the best-fitting solutions

Languages

• English and French are the working languages ​​of MSF Switzerland. Fluent English and French are required for this position (oral and written).

Working conditions

• Full-time position 100% (40 hours/week)
• Permanent contract
• Workshop: Geneva, Switzerland
• Ideal start date: As soon as possible
• Gross annual salary (for 100%): from CHF 93’504.- to CHF 107’280.- (salary in accordance with equivalent experience and internal salary schedule)
• Paid holidays: 25 days per year, pro rata temporis, plus any Swiss public holidays falling within the contract period.
• Pension scheme: pension contribution covered 3/4 by MSF and 1/4 by the staff member.
• Moving package if you are moving from another country to Switzerland.